LANCE EGAN WEST II

2626 Thousand Oaks Drive, San Antonio, TX 78232 | H: 210-551-4068 | Lance.e.west.2@gmail.com

·   Active TS/SCI Security Clearance, current: (expires: 10/2019)

·   CompTIA Security + CE

·   Military leader with over 11+ years of IT experience to include Windows 7 & Active Directory

·   Maintained a variety of Top Secret, Secret, and unclassified computer systems

·   IT Specialist

·   Information Assurance Security Officer/Information Management Officer

·   System Center Configuration Manager (SCCM) experience

·   System Administrator

·   SharePoint manager

·   VMWARE

·   LAN/WAN

·   Active Directory manager

·   Desktop Technician

·   Information Assurance Security Officer / Information Assurance Network Officer

·   PKI admin

·   VOIP

·   VTC management

 

 

 

Information Technology Specialist                                                Jan 2016-present

Network Enterprise Center (NEC) Fort Gordon, GA

 

·               Troubleshooting and maintenance of Hardware, and software issues while Providing Tier I, II & III support

·               Manage the System Center Configuration manager (SCCM) to push the latest Windows 7 image, and approved software to cleared DoD laptops and desktops.  

·               Daily use of the Remedy ticketing system to resolve hundreds of trouble tickets.

·               Active Directory maintenance in creation of new users, maintaining, and deletion of old, and expired user accounts

·               Daily use of remote desktop for certain software updates, and installation.  Maintains, and adds approved users to share drive.  Managed group permissions, and elevated privilege users on multiple share drive folders. 

·               Continuously directly interfaces with customers to understand current and ongoing issues to better help other customers in the future.

·               Keeps up to date the latest technology to better provide professional customer service in remediating technical issues, and build a common problems repository for accumulated knowledge.   

 

 

 

 

Information Assurance / Service Desk Support                     Feb 2015 to Jan 2016

15th RSB - Fort Gordon, GA

 

·               Provided Tier I, II, and III support troubleshooting, and maintenance of Hardware, and software issues for over 500 military and civilian personnel. 

·               Issuing, and registering new, and reissuing old PKI certs, and at the same time providing individual PKI training. 

·               Edit, test, and troubleshot computer programs before installing for the end user on a regular basis, both physically, and using remote desktop.

·               Created, maintained, and deleted unclassified user accounts in Active Directory

·               Contributed technical expertise on the Information Assurance (IA) team in conducting pre-DoD Information Assurance Certification and Accreditation Process (DIACAP) resulting in the validation of multiple installations.  

·               Imaged and reimaged over 100 laptops, and desktops, along with reimaging older Windows 7 laptops, and desktops for further use with latest operation system configurations

·               Collaborated with, and troubleshot over 200 soldiers and civilian’s computer and printer issues.  Hand chosen above peers to work at the Pentagon with the Office of the Secretary of Defense Enterprise Email team resulting in being awarded the Army Achievement Medal. 

·               Configured, and monitored TANDBERG VTC operations on a daily basis.

·               Managed group permissions on share drive. 

·               Replaced, and troubleshot hardware with upgrades on a regular basis, saving the Government thousands of dollars. 

·               Interacts with hardware, and software vendors to assist with troubleshooting 

 

 

 

 

Information Technology Team Chief                                  Jan 2014 to Jan 2015

19th Expeditionary Sustainment Command - Daegu, Korea

 

·               Served as Senior Information Systems Technician Troubleshooting and maintaining Hardware, and software issues by providing Tier I, II & III support for a large number of military and civilian subordinates units in Daegu, Korea. 

·               Construct, edit and tested computer programs before installation on the end users Windows 7 laptops, and desktops.  

·               Initiate the creation of unclassified user accounts starting with the DA FORM 2875 all the way to enabling the account in Active Directory

·               Imaging new computers, along with reimaging older laptops, and desktops for further use with latest Windows 7 operating system, and latest software configurations.  

·               Received the Army Commendation Medal as Lead information systems team chief, due to 25% faster resolution of technical issues, along with receiving the Army Certificate of Achievement for streamlining the Standard Operating Procedures Active Directory manager resulting in the streamlining of user accounts. 

·               Achieved greater user productivity as head IMO during semi-annual training exercise, processed over 5000 user accounts in Active directory ensuring users have an account within 48 hours. 

·               Troubleshot and diagnosed technical computer problems with 99% positive results.

·               Provided exceptional automations maintenance in the swift completion of $1.1 Million of automation equipment.

·               Due to extensive mentoring, and guidance resulting in 2 employees successfully obtaining CompTIA Security+. 

·               Facilitated training, certification, and mentorship of 10 help desk technician, and multiple civilians resulting in highly trained technicians. 

·               As Information Management Officer (IMO) Mastered the Joint Personnel Adjudication System (JPAS) to check on active DoD security clearances for unclassified network account processing. 

·               Configured VOIP phones, configured managed group permissions in Active Directory.

·               Maintained privileged unclassified and classified user accounts.

·               Developed Standard Operating Procedure for Help Desk Operations, Active Directory maintenance, and VTC operations.  Personnel management of 10 soldiers.

 

 

 

Network Manager/SharePoint Web Portal Manager          Dec 2011 to Dec 2013

93D Signal Brigade - Fort Eustis, VA

·               Collaborated with the Pentagon’s top Information Technology team, and the Office of the Secretary of Defense in the migration of over 1,700 unclassified and 300 classified network accounts to Enterprise Email with 100% success rate.

·               Received an Army Achievement Medal from the Office of the Secretary of Defense for assistance in the migration of over 200 DoD Enterprise Email (Microsoft Outlook 2013) accounts in the Pentagon. 

·               Hand chosen to work with the Information Assurance Vulnerability Alert (IAVA) team in Fort Hamilton NY, and successfully processed, and updated over 100 noncompliant laptops, and resolved over 300 expired Microsoft windows 7 definitions.

·               Annually assists the Information Assurance team in inspections creating user education and compliance resulting in units getting all greens before the actual DIACAP inspection deadlines.

·               As SharePoint manager I updated and taught others how to maintain their SharePoint portal page, by creating a local Standard Operating Procedure. 

 

 

 

 

Regional Shift Supervisor                                                    Dec 2008 to Dec 2011

NORAD/Defense Intelligence Agency – Colorado Springs, CO

 

·               Supervised daily Help Desk operations, Network Administration, and Active Directory management.

·               Managed active directory in the creation, and processing of Top Secret, and Unclassified user accounts.  Provided Tier I & II support to the Defense Intelligence Agency, Central Intelligence Agency, and numerous other organizations comprised of military, and civilian personnel.

·               System administrator of $132 mil of Joint Worldwide Intelligence Communication Systems (JWICS) with 0 losses. 

·               Received the Army Achievement Medal for the creation of over 6,000 Top Secret user accounts throughout the Western CONUS region.

·               Followed proper guidelines in the destruction of classified media.

·               Maintained privileged unclassified and classified user accounts.

 

 

Computer Operations and Maintenance Technician        Dec 2005 to Dec 2008

2nd NATO Signal Battalion - Naples, Italy

 

·               Supervised all administrative duties Shift supervisor Provided Tier I&II support Supervised all administrative duties as a Computer Operations and Maintenance Technician for Deployable NATO communications with 100% duty completion

·               Appointed as NATO shift supervisor over peers based on technical knowledge, and dedication.  Personnel management of 5 soldiers. 

·               Maintained privileged unclassified and classified user accounts in Windows XP.

·               Installed and configured Microsoft Servers 2003.

·               Created unclassified Microsoft Exchange mailboxes, and user accounts for NATO and US military, and civilian personnel.

·               Set up unclassified and NATO secret networks from the ground up while deployed to Iraq for multiple NATO missions. 

 

 

 

Graduated Ranger High school, Ranger, TX, (1996)

 

Currently enrolled in Bachelor of Science, Computer Science program, University of Maryland University College Maryland, (91SH)

 

 

 

 

WINDOWS 7 CONFIGURING (2014)

INSTALL, UPGRADE, & MIGRATE TO WINDOWS 7 (2014)

DEPLOYING WINDOWS 7 (2014)

CONFIGURING NETWORK CONNECTIVITY IN WINDOWS 7 (2014)

CONFIGURING ACCESS TO RESOURCES IN WINDOWS 7 (2015)

CONFIGURING MOBILE COMPUTING IN WINDOWS 7 (2015)

MONITORING, BACKING UP, AND RESTORING WINDOWS (2015)

 

SHAREPOINT 2010 NEW FEATURES FOR END USERS (2013)

MS SHAREPOINT 2010 NEW FEATURES FOR PWR USRS (2013)

 

CREATING SECURE NETWORKS & PERFORMING SECURITY ASSMNT (2013)

NETWORK PROTOCOLS, ATTACKS, AND DEFENSES (2013)

CONTROL FUNDAMENTALS AND SECURITY THREATS (2013)

 

 

 

 

 

 

 

Guy Joseph

GS-15, Director

(757) 719-9872

guy.a.joseph2.civ@mail.mil

 

Jose Diaz

Information Systems NCOIC

(706) 791-5512

jose.d.diaz12.mil@mail.mil

 

Juan Delacruz

Network Operations Lead

(609) 353-4242

Jdelacruz@iie.org

 

Anthony Hodges

Information Technician

(757) 878-6537

anthony.l.hodges10.civ@mail.mil

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

U.S the mission of the United States Air Force is to fly, fight and win...in air, space and cyberspace.  To achieve that mission, the Air Force has a vision of Global Vigilance, Reach and Power.  That vision orbits around three core competencies: Developing Airmen, Technology-to-Warfighting and Integrating Operations.  Core competencies and distinctive capabilities are based on a shared commitment to three core values -- integrity first, service before self, and excellence in all we do. These positions are being filled under Expedited Hiring Authority (EHA) for Defense Acquisition Workforce Positions and Health Care Occupations.  The Secretary of the Air Force has delegated authority by the Office of the Secretary of Defense to directly appoint individuals to select defense acquisition workforce positions, or 'EHA Acquisition,' pursuant to the Defense Acquisition Workforce Improvement Act (DAWIA) and certain health care occupations, or 'EHA Medical.'  Positions are located Air Force-Wide.  Positions may be filled as permanent or term with a full-time or part-time work schedule.  Pay will vary by geographic location. This Public Notice is to gather applications which may or may not result in a referral or selection. This Public Notice may be used to fill positions in other equivalent pay systems (i.e., NH, NJ, and NK). If selected for a position identified as Acquisition Demonstration Project (Academic) pay may be negotiated in accordance with guidance and governing regulations. Please read this Public Notice in its entirety prior to submitting your application for consideration.TRAVEL REQUIRED Occasional Travel You may be expected to travel for this position. RELOCATION AUTHORIZED No KEY EQUIREMENTSU.S. Citizenship is required Must be registered for Selective Service, see Legal & Regulatory Guidance security clearance may be required Total salary varies depending on location of positions expenses if authorized will be paid IAW JTR and Air Force Regulations Recruitment incentives may be authorized This pons is subject to •Analysis, planning, design, implementation, documentation, assessment, and management of the enterprise structural framework to align IT strategy, plans, and systems with the mission, goals, structure, and processes of the organization. Applying analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations.  Design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software. Planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organization’s IT architecture and business needs.   Planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats. Planning, development, implementation, and administration of systems for the acquisition, storage, and retrieval of data. Planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems. Planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Additional Information:  This announcement may be used to fill one or more vacancies. Duties and responsibilities vary and may increase according to grade level. This public notice may be used to fill target grades (e.g. GS-05 Target GS-15).QUALIFICATIONS REQUIRED: Back to topGS-5 through GS-15 must have: Information Technology-related experience demonstrating each of the following competencies: 1-attention to detail-through when performing work and conscientious about attending to detail, 2-customer service-works with clients and customers to assess needs, provide information or assistance, and resolve their problems or satisfy their expectations, 3-oral communication-express information to individuals or groups effectively, 4-problem solving- identifies problems, determines accuracy of information, uses sound judgment to generate and evaluate alternatives, and to make recommendations.  SPECIALIZED EXPERIENCE: For GS-7: 1 year of specialized experience equivalent to the GS-05 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-9: 1 year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: 1 year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: 1 year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. KNOWLEDGE, SKILLS AND ABILITIES (KSAs):  Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advice on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE:  Credit will be given for appropriate unpaid and or part-time work.  You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE:  Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social).  Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.  You will receive credit for all qualifying experience, including volunteer experience. As an IT Specialist (Network/Costs) with the Texas Air National Guard (TXANG), your duties will include, but will not be limited to:-Administers classified and unclassified local area network (LAN) clients, monitors ongoing operation of network systems to ensure hardware and software functions, and meets operational standards. Identifies and resolves complex network related problems occurring within the assigned area of responsibility.  Responds to customer requests for assistance, ensuring trouble reports are handled expeditiously. Troubleshoots hardware, software, and LAN/Client operating system problems. Evaluates workstations for appropriate type of hardware and software to ensure system interoperability. Installs associated peripheral hardware in workstations. Formats hard drive file systems using current industry standards and allocates file names using proper naming conventions. Utilizes workstation troubleshooting tools.-Installs, configures, and troubleshoots current downward directed operating systems. Reviews audit logs and trace files to identify, analyze, and isolate potential problem sources .Identifies and determines corrective actions to be taken due to job failures    not covered by established procedures Resolves system failures and provides advice and assistance to minimize interruptions in customers' ability to carry out critical business activities. Identifies application problems; consults with vendors and    operating personnel; explores applications, operating systems, hardware and software programs to pinpoint the source of problems; and initiates corrective actions in such a way as to minimize network service interruptions.  Documents results of analyses, tests, and the techniques and procedures applied in problem resolution to establish a record of activities for future use.  Promotes network security by ensuring compliance with established security plans, policies, and standards.-Administers customer accounts and provides initial orientation to new customers.  Creates and deletes user accounts, assigns and resets passwords.  Maintains applications programs and modifies program contents to provide for new data and output when such changes do not modify the original programming logic and techniques.   Performs troubleshooting on clients to include basic functions such as unlocking user accounts, building and maintaining organizational mailboxes, mapping drives, printer installation and troubleshooting.   Coordinates and prepares item for contract or warranty repair or replacement.  Receives, inspects, installs and verifies proper operation of equipment returned and accomplishes required documentation. Incumbent uses data, voice, and wireless principles to plan, test, and configure client systems, network, voice and personal wireless communications systems, to include specialized and unique platform IT systems. Participates in planning, monitoring, testing, maintaining, and operating multiple client systems-based platforms. Installs network hubs, switches and client workstations.   Optimizes and fine tunes performance and troubleshoots common to complex client system problems. Resolves connectivity and interoperability conflicts between network components. Analyzes reliability of installed equipment and software and studies usage reports to identify and correct problems.  Applies a wide variety of methods and practices to ensure systems are used properly. Identifies trends in the types and frequency of errors a and recommends changes to ensure optimum effectiveness is achieved. -Develops instructions for and assists network technicians with installing implementing, integrating, and maintaining networked systems. Researches functional requirements of organizations and determines future needs of client systems to ensure hardware and software are in place and functioning properly at the time of implementation. Analyzes reports equipment usage and capabilities to identify potential problems to management. Implements new systems hardware and software to support networks. Remains abreast of changes in technology and applications that impact network client operation. Participates in the resolution of very complex network, voice, and personal wireless communications problems by collaborating with technical specialists. -Performs other duties as assigned. IT Specialist (Network/Costs), GS-2210-09Information Technology Specialist (Application Software) 1 year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. •Analysis, planning, design, implementation, documentation, assessment, and management of the enterprise structural framework to align IT strategy, plans, and systems with the mission, goals, structure, and processes of the organization. Applying analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations.  Design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software. Planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organization’s IT architecture and business needs.   Planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats. Planning, development, implementation, and administration of systems for the acquisition, storage, and retrieval of data. Planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems.